Privacy Policy
Effective Date: 17 July 2026
Last Updated: 17 July 2026
Welcome to UNIQ Care Services (“UCS”, “we”, “our”, or “us”).
Your privacy is important to us. This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you use our website, mobile application, or any services offered by UNIQ Care Services.
By accessing our website or booking any service, you agree to the terms of this Privacy Policy.
1. About UNIQ Care Services
UNIQ Care Services is a home services platform connecting customers with trained and verified service professionals for residential and commercial services.
Our services include, but are not limited to:
- Deep Cleaning
- Home Cleaning
- Kitchen Cleaning
- Bathroom Cleaning
- Sofa & Carpet Cleaning
- Mattress Cleaning
- Water Tank Cleaning
- Marble Polishing
- Glass Cleaning
- Apartment Common Area Cleaning
- Swimming Pool Cleaning
- Tennis Court Cleaning
- Garden Cleaning & Maintenance
- Home Assist Services
- Hourly Cleaning Services
- Plumbing
- Electrical
- Carpenter
- Painting
- Appliance Services
- and other home-related services.
2. Information We Collect
When you use our services, we may collect the following information.
Personal Information
- Full Name
- Mobile Number
- Email Address
- Residential Address
- Service Address
- City
- PIN Code
Booking Information
- Service Type
- Preferred Date
- Preferred Time
- Property Type
- Special Instructions
- Uploaded Photos
Device Information
We may collect:
- IP Address
- Device Model
- Browser Type
- Operating System
- Device Identifier
Location Information
With your permission, we collect your location to:
- Assign the nearest vendor
- Improve service delivery
- Navigate vendors to your location
- Verify completed jobs
Location access is used only for operational purposes.
3. OTP Verification
For customer safety and service authenticity:
- Every booking may include a secure OTP.
- The OTP must be verified before the service begins.
- Vendors cannot start the job without successful OTP verification.
This helps prevent fraud and ensures that the correct professional reaches the correct customer.
4. Payment Information
Payments may be processed through secure third-party payment gateways such as Razorpay or other authorized providers.
We do not store:
- Debit Card Numbers
- Credit Card Numbers
- CVV
- UPI PIN
- Net Banking Passwords
Payment information is securely handled by the payment provider.
5. Vendor Information Sharing
To complete your booking, we may share limited information with the assigned vendor, including:
- Customer Name
- Mobile Number
- Service Address
- Service Details
- Booking Time
- Special Instructions
Vendors are contractually required to keep your information confidential.
6. How We Use Your Information
Your information is used to:
- Confirm bookings
- Assign vendors
- Provide customer support
- Process payments
- Verify completed jobs
- Improve our services
- Prevent fraud
- Send booking notifications
- Send invoices
- Resolve disputes
- Maintain service quality
7. Communication
We may contact you through:
- Phone Calls
- SMS
- Push Notifications
These communications may include:
- Booking confirmation
- Vendor arrival updates
- OTP verification
- Service completion
- Payment receipts
- Promotional offers (if you have opted in)
8. Cookies
Our website uses cookies to:
- Improve website performance
- Remember your preferences
- Analyze website traffic
- Enhance security
- Provide a better browsing experience
You can disable cookies through your browser settings at any time.
9. Third-Party Services
We may use trusted third-party services including:
- Razorpay
- Google Maps
- Google Analytics
- Meta Pixel
- WhatsApp Business API
- SMS Gateway Providers
- Cloud Hosting Providers
These services operate under their own privacy policies.
10. Data Security
We use industry-standard security measures including:
- SSL Encryption
- Secure Cloud Hosting
- Role-Based Access Control
- OTP Authentication
- Encrypted Password Storage
- Firewall Protection
- Regular Security Monitoring
Although we strive to protect your information, no online platform can guarantee absolute security.
11. Data Retention
We retain customer information only for as long as necessary to:
- Complete services
- Maintain transaction history
- Comply with legal obligations
- Resolve disputes
- Prevent fraudulent activities
12. Children’s Privacy
Our services are intended for users aged 18 years or above.
We do not knowingly collect personal information from children without parental or legal guardian consent.
13. Your Rights
You may request to:
- Access your personal data
- Correct inaccurate information
- Update your profile
- Delete your account (subject to applicable legal requirements)
- Withdraw marketing communications
To exercise these rights, please contact us using the details below.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with the revised “Last Updated” date.
Continued use of our services after changes are published constitutes acceptance of the updated Privacy Policy.
15. Contact Us
UNIQ Care Services
Website
https://www.uniqcareservices.com
Email
support@uniqcareservices.com
Phone
+91 7407524739
Address
Bengaluru, Karnataka, India
Consent
By using the UNIQ Care Services website, mobile application, or booking any service, you acknowledge that you have read, understood, and agreed to this Privacy Policy.